Forgot Login ID

If you have forgotten your Login ID you can retrieve it by clicking the Forgot Login ID link on the Login screen and following these steps.

Step 1 - Locate your Account

1. Enter your first name in the First Name field.
2. Enter your last name in the Last Name field.
3. Enter your date of birth in the Date of Birth field:
   • Select Month
   • Select Day
   • Enter Year
4. Click Next.

Step 2 - Verify Your Identity

Provide the answers to the two Challenge Questions to verify your identity.

1. Enter the answer to the first Challenge Question. You must enter the answer exactly as you entered it on the My Profile page.
2. Click Next.
3. Enter the answer to the second Challenge Question.
4. Click Next.

If you are unable to answer either of these questions correctly, you will be asked to answer another Challenge Question.

Step 3 - Obtain your Login ID

Your Login ID will be displayed. Click Proceed to Login to log in to your account.