Forgot Password

If you have forgotten your Password you can reset it by clicking the Forgot Password link on the Login screen and following these steps.

Step 1 - Locate your Account

1. Enter your login ID in the Login ID field.
2. Enter your date of birth in the Date of Birth field:
   • Select Month
   • Select Day
   • Enter Year
3. Click Next.

Step 2 - Verify Your Identity

Provide the answers to the two Challenge Questions to verify your identity.

1. Enter the answer to the first Challenge Question. You must enter the answer exactly as you entered it on the My Profile page.
2. Click Next.
3. Enter the answer to the second Challenge Question.
4. Click Next.

If you are unable to answer either of these questions correctly, you will be asked to answer another Challenge Question.

Step 3 - Change Your Password

1. Enter your new password in the New Password field. It must conform to the Password Strength rules - as you satisfy each rule, a check mark will be displayed beside it.
   • Must be at least 8 characters long
   • Must contain one or more lower case letter (e.g. m)
   • Must contain one or more upper case letter (e.g. M)
   • Must contain one or more numbers
2. Enter your new password again in the Confirm Password field.
3. Click Finish.
4. The message "You have successfully changed your password. Please use your new password the next time you log in." will be displayed. Use the links below or navigate directly to your health care application to log in with your login ID and new password.